What accessories do I get when I hire an e-bike from Brisbane Bike Rental?
With your E-Bike hire, you get:
- Sanitised helmet
- Bike lock and chain
- Head and tail lights on the bike
- Robust bike stand
- Phone Holder
How far can my E-Bike take me in one trip?
Our quality E-Bikes are good as gold, they are always serviced every month and are equipped with high power lithium batteries to provide you a long distance ride all day up to 75km. The range also depends on many factors, including the weight of the rider and luggage, how much the rider pedals, hills, pedal assistance level used and maintenance of the bike like tire pressure and brake clearance. Therefore it is only possible to give estimates of the range.
Do I need a license to ride an E-Bike?
Lets keep this one short. Nope.
How fast does it go?
The electric bike motor will accelerate you up to 25 km/h. Offroad eBikes (Brisk High Speed) with 1000w motors can go faster, about 70km/h.
Do the E-Bike come with all the extras like helmet, lock, phone holders?
Yep! We know these accessesories are essential for all bike riders and we do provide them with our bikes.
How long does it take to charge the electric bike battery?
A full charge could take about 5 hours, but if you have only used the battery for a short time it will take less. We recomend it charging it overnight.
Does an electric bike make noise?
No, they are not loud at all, they are silent as feather.
Can I remove the battery from the bike?
Yes, you can remove the battery for your convenience within seconds using your key to unlock it from the frame. It slides out and the seat is especially designed to flip up using a quick release mechanism to make space for the battery removal. Please note you need the key in order to remove the battery as it is safely locked into the frame with a security bolt to prevent theft.
What does it cost to run an electric bicycle?
Each full charge costs roughly about 10 cents in electricity according to queensland electricity rates 2020.
What documents do I need on the day of rental?
You must bring 1 valid pieces of ID (i.e. driving license, passport, etc.) and a credit card for the preauthorization.
Do you require a deposit to rent an electric bike?
Yes. When you make your reservation, we place a $75 hold (preauthorization) on your credit card or debit card.
Reservation, Modification, Cancellation, and No-Show
Reservation: Booking can be completed online, by phone, or in person. All bookings must be prepaid, in full (online) or in part (by phone or in person), with a credit card or debit card.
Modification: We can change your rental date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you or confirmed over the phone. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.
Cancellation: If you cancel more than 24 hours before your scheduled pickup time, we’ll refund the full prepaid amount. If you cancel less than 24 hours beforehand, your payment will not be refunded.
No-Show: If you are absent at the time of your rental without any prior notice, your payment will not be refunded.
Modification: We can change your rental date in advance at your request. All modification requests can be completed online, by phone, or in person. You will find our contact details on the “Contact” page. Remember to provide our staff with the details of your previous reservation. A confirmation of cancellation or modification will be emailed to you or confirmed over the phone. This confirmation will give the amount of your reimbursement and any amounts charged to your credit/debit card. Credit will be refunded to the card used for payment within 7 days.
Cancellation: If you cancel more than 24 hours before your scheduled pickup time, we’ll refund the full prepaid amount. If you cancel less than 24 hours beforehand, your payment will not be refunded.
No-Show: If you are absent at the time of your rental without any prior notice, your payment will not be refunded.
Can I do a test ride before renting an electric bicycle?
Absolutely. You can take a test ride with us anytime you want.
What happens if I return the electric bicycle late or in advance?
You agree to return the bicycle at the date and time indicated in the rental agreement. We allow a 29-minute grace period at the end of your rental before a late penalty of 24 hours ($100) comes into effect. We do not reimburse the difference for rentals terminated before the time or date indicated in the rental agreement.
What happens if my electric bicycle gets lost, stolen, or damaged?
If your rental bicycle or any component gets lost, stolen, or damaged, you are completely responsible for the loss. In such an event, please inform Brisbane Bike Rental as soon as possible by telephone or e-mail. The rental documents explain your responsibility in more detail.
Liability in Case of Accident
You should have coverage through your own accident and liability insurance. We are not responsible, under any circumstances, for accidents or damage you cause to yourself, or which you cause to any third party or cases of liability.